Friday, February 20, 2009

Expedia vs Orbitz vs CheapTickets.com

In the previous online agent test Expedia vs Travelocity we saw Expedia come out on top. Let's continue the head to head by pitting Expedia against Orbitz and CheapTickets.com.

US/North American Domestic - once again flight prices were exactly the same on all agents.

International flights:

Washington - Paris
Expedia $563, Orbitz $567, CheapTickets $567, All Lufthansa / United.

San Francisco - Tokyo
Expedia $870, Orbitz $874, CheapTickets $874, All Asiana

Atlanta - Buenos Aires
Expedia $689, Orbitz $693, CheapTickets $693, All United

Toronto - Johannesburg
Expedia $1,105, Orbitz $1,109, CheapTickets $1,109, All Northwest/KLM

Boston - Mexico City
Expedia $457, Orbitz $457, CheapTickets $457, All American

New York - Hong Kong
Expedia $773, Orbitz $777, CheapTickets $777, All United

London - Sydney
Expedia $901 Etihad, Orbitz $1,150, CheapTickets $1,150 Virgin

Los Angeles - Auckland
Expedia $973 Air NZ, Orbitz $1,037 Qantas, CheapTickets $887, Air NZ/United

Some conclusions:
Orbitz and CheapTickets.com have almost identical web interfaces, having the same owner. They came back with identical results except for the LAX-AKL flight where CheapTickets found an Air NZ / United Airlines flight via Sydney for $150 less than Orbitz's Qantas flight.

(Now once again we are purely comparing price, whether you would want to fly via Sydney, or use United's relatively inferior long-haul economy product is another matter...)

Expedia quoted Etihad's competitive London - Sydney fare, $249 cheaper than Orbitz/CheapTickets Virgin fare.

On many of the fares Expedia comes out $4 cheaper - this looks like Expedia is charging less fees than its competitors.

So the winner in this short test is Expedia.

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